Return and Refund Policy

BALAVIC® Return and Refund Policy

Last updated: August 23, 2026

We want you to be happy with your BALAVIC® purchase. This Refund and Return Policy explains how returns, exchanges, damaged products, and digital products are handled for purchases made directly through https://balavic.com.

30-Day Return Policy

You have 30 days after receiving your physical product to request a return.

To qualify for a return, the product must generally be:

In the same condition in which you received it;

Unused;

Complete with all included parts, accessories, and materials; and

In its original packaging.

You will also need your receipt, order confirmation, or other proof of purchase.

Discounted and promotional purchases are eligible for the same 30-day return policy unless the product is clearly identified as final sale before purchase.

Starting a Return

To request a return, contact us at [email protected]. Please include your name, order number, the product you would like to return, and the reason for the return.

If your return is accepted, we will provide instructions explaining how and where to return your product. Depending on the circumstances, we will also tell you whether BALAVIC will provide a return shipping label or whether you will be responsible for arranging or paying for return shipping.

Items returned without first requesting and receiving return authorization may not be accepted.

Please do not send returns to an address shown on a shipping label or website without first contacting us, as the appropriate return location may vary.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. Contact us promptly if your product is damaged or defective or if you receive the wrong product so we can evaluate the issue and make it right.

We may ask you to provide photographs of the product, packaging, shipping label, damaged area, or other relevant details.

Depending on the circumstances and product availability, we may offer replacement parts, a replacement product, a refund, or another appropriate resolution.

BALAVIC will cover reasonable return or replacement shipping costs when we confirm that a product was damaged, defective, or sent incorrectly.

Digital Products

Because digital downloads, printable materials, guides, playbooks, and similar digital resources cannot be physically returned, they are not eligible for a refund after they have been accessed or downloaded.

If you experience a technical problem accessing a digital product or believe you received the wrong file, contact us at [email protected]. We will make reasonable efforts to provide access to the correct file or resolve the technical issue.

For bundles containing both physical and digital products, refund eligibility and the refund amount may depend on which physical items are returned and whether the digital products have already been accessed or downloaded.

Exchanges

The fastest way to receive a different physical product is generally to return the product you have and, after the return is accepted, place a separate order for the new product.

If your product arrived damaged, defective, incomplete, or incorrect, contact us before placing another order so we can determine the appropriate resolution.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will generally be issued to your original payment method within 10 business days. Your bank, credit-card provider, or payment processor may require additional time to process and post the refund to your account.

Unless otherwise required by law, original shipping charges and return shipping costs are not refundable when a return is based on a change of mind. We will inform you of any applicable return-shipping responsibility or deduction before you send the product back.

If more than 15 business days have passed since we approved your refund, please contact us at [email protected].

Purchases Made Through Other Sellers

This policy applies only to purchases made directly through https://balavic.com.

Products purchased through Amazon or another marketplace, retailer, or third-party seller are subject to that seller’s return and refund policies. Please request the return through the seller or marketplace where the purchase was made.

Contact Us

Questions about a return, refund, exchange, or damaged product may be directed to:

BLANKLIVING LLC, doing business as BALAVIC®
83733 547th Avenue
Madison, NE 68748
United States
Phone: +1 402-910-8984
Email: [email protected]
Website: https://balavic.com